RJAH targets improvement with CQC Action Plan

Release Date: 23/03/2016

RJAH targets improvement with CQC Action Plan

Key improvements at The Robert Jones and Agnes Hunt Orthopaedic Hospital in Oswestry are being targeted in a comprehensive action plan.

The plan, which will be presented to the NHS Foundation Trust’s Board of Directors at their monthly meeting tomorrow, comes in response to their recently-published Care Quality Commission (CQC) inspection report.

That report praised the Trust as ‘Good’ for the quality of care it gives to its patients, but gave an overall rating of ‘Requires Improvement’ – highlighting a number of areas where improvement could be made.

Bev Tabernacle, Director of Nursing at RJAH and Executive Lead for delivery of the action plan, said: “We were delighted that the quality of care our teams deliver was recognised by the report, but we also acknowledged that there are a number of areas where we need to make changes.

“We said when the report was published earlier this month that we would address all the points raised, and this action plan shows that we are doing just that.

“We are working closely with partners including Shropshire Clinical Commissioning Group and Healthwatch Shropshire, who are making regular site visits to assess the progress we are making against the plan.”

Good progress has already been made in a number of areas highlighted in the plan – including those in relation to infection control.

Other key areas where work is under way include in paediatric services and with regards to improving the patient experience in some areas of the hospital.

“Our infection control record is strong but the CQC Report did highlight a specific issue with regards to hand hygiene,” added Bev. “This is something we have to get right in order to give our patients confidence that their care is safe.

“We are implementing more robust audits to ensure compliance with Trust policies. We’ve also trained 80 hand hygiene champions and re-instated face-to-face training in doctors’ induction programmes.

“We are commissioning an external review of our paediatric services to give us an impartial view of the service we offer out of hours and advise us on how to progress. And we have made some important environmental changes to improve the patient experience – including in the Therapies Workshop. We are also looking at options to improve privacy in the gym.

“There is still plenty to do and we will be reporting back regularly to the Board to ensure that the momentum we have already built up is maintained.”  

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