Library policies and performance

On this page you can find information about the library’s strategy, policies, performance and case studies.

 

Quality Standards

Our commitment to you… Quality Standards

The Francis Costello Library aims to provide a high quality, efficient service and to meet your needs with courtesy. In order to achieve this, we will:


Correspondence and enquiries

  • Normally respond within two working days of receipt
  • Normally supply literature searches within three working days unless a longer date is specified

 
Book and journal article requests

  • Process article requests within two working days 
  • Supply article requests from our own collection within two working days 
  • Update you on all requests taking longer than one week 
  • Process book requests within one working day

 

Acquisitions

  • Acknowledge your suggestions for new book and journal titles within five working days 
  • Supply you with any resulting book purchases promptly 

 

If you are a member of the Francis Costello Library we invite you to complete a very brief survey to help us ensure that our quality standards meet your needs. The survey is anonymous and can be accessed at https://www.surveymonkey.com/s/FCLstandards

 

Would you like further information? A more detailed version of these standards, including definitions, explanations, exceptions and methods of audit, is available from the library.

Dashboard
We monitor our performance on a monthly basis. Similar to the balanced scorecard approach, the dashboard uses simple visual symbols to enable you to see:

  • Standards we are exceeding
  • Standards we are meeting
  • Standards we are not achieving
  • How our performance has changed since the previous month
  • Overall performance to date for this year

View the latest dashboard for the previous month’s performance.


NHS Library Quality Assurance Framework (LQAF)
NHS health libraries are subject to robust quality standards and assessment via the national LQAF criteria. This helps to inform our service and future direction. Further information about our performance against the LQAF can be found in our annual report (see Reports).

 

Policies

Francis Costello Library Rules and Regulations
Francis Costello Library Strategy 2013-16  
Accessibility Policy
Francis Costello Library Collection Development Policy    

Complaints Procedure

 

Reports

Annual Review 2016-17

Annual Review 2015-16

Annual Review 2014-15

 

Case Studies

Literature Review for Creation of National Guideline

Supporting Evidence into Practice Group for Physiotherapists

Dismantling the silos: Poster Exhibition to share and celebrate good practice