Appointments

If, for any reason, you are not able to keep your appointment, please tell us as soon as possible so that your appointment can be given to another patient.

If you change your GP or your home address, please contact us so that we can update our records. You can do this when you visit via Outpatients Reception or alternatively please contact the Patient Access Team on 01691 404360.

 

Making/changing your appointment

All outpatient appointments are handled through the Patient Access Team:

Tel: 01691 404360 (Monday to Friday 9.00am - 4.00pm). A voicemail service is available outside these hours if you would prefer to leave a message.

 

 

Cancellations

Cancellations by you

We know that sometimes there are good reasons why people can't make their appointments, but it's important that you let us know as soon as possible if you cannot attend or no longer want your appointment.

Each missed appointment costs the NHS approximately £160.

In 2015 there were over 5000 missed appointments at RJAH. This adds up to around £813,000 that could have paid for:

  • 80 specialist orthopaedic beds
  • 26 orthopaedic/paediatric/cancer/spinal cord injury nurses
  • 40 healthcare assistants
  • 1 CT scanner

Missing an appointment could mean also missing out on important medical treatment, or having to wait longer than you should for treatment.

If you fail to attend your outpatient appointment you will not automatically be given another appointment.

 

Cancellations by us

We regret that, due to urgent cases and unforeseen circumstances, we may sometimes have to cancel appointments. If this does happen, we will arrange a new appointment for you as soon as possible.

 

What happens if you miss your appointment

  • If you do not attend your appointment without cancelling beforehand, you may be discharged and referred back to your GP.

This does not apply to you if you have a referral from your GP for suspected cancer, or if the appointment is for a child or vulnerable adult. 

 

Text Message Reminder Service

We offer a text message reminder service for outpatient appointments. This service is popular with patients, and reduces the number of costly missed appointments at our hospital.

Will anyone else get hold of my mobile number?

No, all mobile numbers are contained within a secure site – as secure as your online bank account – and we will not pass them on to a third party.

Will the text messages be private?

We will not send any sensitive information by text, and you can tell us if you don't want us to text you.

Can I reply by text if I can't make my appointment?

Not yet, but we hope to be able to offer this service in the future. There will be a number in the text to call if you need to cancel or change your appointment, or if you require any further information.

I haven't registered my mobile number with you, who should I contact?

Please contact the Patient Access Team Tel: 01691 404360 (Monday to Friday 9.00am - 4.00pm). A voicemail service is available outside these hours if you would prefer to leave a message.

My mobile number has changed, who should I contact to update my record?

Please contact the Patient Access Team Tel: 01691 404360 (Monday to Friday 9.00am - 4.00pm). A voicemail service is available outside these hours if you would prefer to leave a message.

Image of consultant greeting a patient in outpatient clinic room Image of Outpatient Reception