Your Views

Staff at the Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust believe that the best way of improving services is listening to the people who use them. Therefore all comments, suggestions and complaints about the ways in which services can be improved are welcomed. We want to know when things go wrong so we can quickly put them right for you, and can learn from your experience to improve our services to other people.

Your comments and what you think about the quality of treatment and care you have received at this hospital is important. All comments and suggestions are very useful when considering any changes to our services. The Trust responds to each individual patient comment if it is requested.

Please feel free to contact us with any comments or suggestions you might have. using the methods below or by contacting the Patient Advice and Liaison Service (PALS)

Submit a comment

About your care at RJAH

There are comment cards in all our wards and departments for patients to complete.

If you have any concerns about your care or the services at this hospital, you can talk to the staff involved in your care at the time or the ward manager. The matrons and the PALS Officer can also assist to address people’s concerns avoiding the need for the patient to write a letter of complaint. By responding quickly and efficiently there will be a better chance of early resolution.

Other comments including from visitors, relatives and carers

On NHS Choices

On Patient Opinion

  • On Patient Opinion patients and carers can find out what other people think of local hospitals, hospices and mental health services. Visit Patient Opinion website.

Get involved with other local organisations

Health Watch England

Local Healthwatch bodies are independent consumer champions for health and social care. Their remit covers hospitals, GPs, pharmacists, opticians, community health services, residential care, mental health and children’s services.

Healthwatch gathers information and opinions from patients, carers, service users and the wider public about health and social care services, then makes sure those views are used to improve services for all.

They also provide information and signposting services to support people in making choices about health and social care services and how to access them.

They have a statutory authority to visit locations where health and social care services are being delivered, observe what is happening, and report findings. They are keen to hear from anybody who is interested in volunteering opportunities or to become members.

Contact details can be found on the websites of: