RJAH rated No 1 in England for overall patient experience

Release Date: 01/06/2017

RJAH rated No 1 in England for overall patient experience

Overall patient experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) has been highlighted as the best in England in the results of the latest Adult Inpatient Survey.

Patients who spent at least one night in hospital, and who were discharged during July 2016, were given the opportunity to participate in the national survey carried out by the Care Quality Commission – and the results for the Oswestry-based hospital make for encouraging reading.

RJAH received the highest scores in the country in 17 of the 72 questions relevant to their patients – including the question asking patients to rate the overall experience of the care they received.

Their score came out as 9.2 (out of 10) – an improvement on the 9.0 scored in 2015. The other trusts in the top three were the Liverpool Heart and Chest Hospital and The Clatterbridge Cancer Centre, who both scored 9.1.

The specialist orthopaedic hospital also attracted the top overall scores in the ‘hospital and ward’, ‘doctors’ and ‘operations and procedures’ sections of the survey. Click here to read the full RJAH survey.

Mark Brandreth, Chief Executive, said: “The results of this survey really do make great reading for everyone connected with RJAH. They truly reflect our determination to provide world class care and support.

“It reflects the commitment, the dedication and the skill shown by staff in all areas of our hospital.

“We see and hear so much about the pressure the NHS is under at the moment and the difficulties it faces, but these results remind us that there is still so much that we can be proud of.

“Feedback like this from our patients is very gratifying, but I also know we will not rest on our laurels. We can and will look for opportunities to make continuous improvement to deliver ever better patient experience and outcomes.”

Highlights within the report included that patients at RJAH had more confidence and trust in the doctors treating them than at any other hospital in the country (with an average score of 9.8 out of 10).

Hospital food was also rated the best in the country for the second year running. Cleanliness also scores well, with toilets and bathrooms rated cleanest in the country and wards and rooms rated second cleanest.

The report also highlights a couple of areas where the hospital needs to do better. These include the number of patients who experience a change in their admission date – 30% at RJAH against a national average of 20%.

A total of 1,242 patients were asked to complete the survey at RJAH and 824 returned it. This equates to a response rate of 66% - well above the national average of 41%.

Bev Tabernacle, Director of Nursing, said: “These results are a reflection of the great care provided by the Trust to the patients who use our services.

“We will analyse the data in great depth to highlight areas for progress and draw up action plans to tackle these.

“It is vital that we maintain a focus on improvement, and any evidence we can get to help us do this is invaluable.”

Frank Collins, Trust Chairman, added: “This survey offers reassurance to our patients that they really are in the very best hands when they come through our doors.

“I am delighted to read such a positive report that highlights the truly outstanding levels of care our staff offer. I would like to extend my sincere thanks to our staff for their dedication and commitment, which has resulted in a report like this.”

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