Standard of care at RJAH gets ringing endorsement from staff

Release Date: 18/02/2020

Standard of care at RJAH gets ringing endorsement from staff

Staff at The Robert Jones and Agnes Hunt Orthopaedic Hospital have given a ringing endorsement to the care provided at their own organisation – with table-topping results in the NHS Staff Survey 2019, which has been published today.

A total of 94.8% of RJAH staff completing the survey said they would be happy with the standard of care provided by their organisation if a friend or relative needed treatment there. That score has improved year-on-year since 2016, and is once again the highest of all the 300-plus NHS organisations taking part in the survey for the third consecutive year, having also been the top mark in 2017 and 2018.

The Oswestry-based specialist orthopaedic hospital has also received another endorsement from its staff as an employer, with 77% recommending it as a place to work – a score that ranks it among the top 10 Trusts in the country.

Almost 62% of staff at RJAH completed the survey in 2019 – the highest figure since response rates were first recorded in 2004 and an increase of almost 20% on just 12 months ago.

Chief Executive Mark Brandreth said: “These survey results make for very pleasing reading for everyone connected with RJAH. I always say I am lucky to work with the best staff in the NHS, and that really comes across when you look at these findings.

“I was delighted to see so many of our people completing the survey this year. The more feedback you can get, the more confidence you can have in what you hear back.

“Last year we were proud to say that we received one of the very best Staff Survey reports in the whole country. It was always going to be challenging to maintain and build on such high standards, but I think we have been able to do just that.”

The NHS Staff Survey is an annual exercise, which gives the largest and most detailed insight into the morale of the NHS workforce as a whole.

Findings are grouped into a selection of 10 key themes, with RJAH having been found to have made ‘statistically significant’ improvements in two of these areas – bullying & harassment and violence – while maintaining their already high standards in the other eight.

Leaders are now analysing the data to learn how they can make further improvements over the next 12 months.

“We will never rest on our laurels, and the staff survey is one of the key tools we use in helping us identify the areas we can improve,” said Mark.

“While we are pleased with the progress we have made on tackling bullying and harassment, we know this is an area of concern for the NHS as a whole, and it will certainly be a focus for us in the next 12 months to ensure that RJAH is a truly world class place to work for all our people.”

The full staff survey report can be found online at:

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