Support provided from school teacher praised in CQC report

Release Date: 21/05/2019

Support provided from school teacher praised in CQC report

The Children’s and Young People Service has been praised in the Care Quality Commission (CQC) report for The Robert Jones and Agnes Hunt Orthopaedic Hospital for employing a school teacher to support patients.

Shropshire Tuition Medical and Behaviour Support Service (TMBSS) work with Alice Ward for Helen Portman, Specialist Teacher, to support and facilitate patients learning.

Alice Ward is the dedicated children’s ward at the Oswestry-based hospital and admits children and young people between the ages of 0-17 years old for planned orthopaedic surgery or rehabilitation.

Helen said: “My overall aim is to provide an enjoyable and enriching learning experience for children who are at RJAH by developing creative and personalised learning programmes tailored to each child’s needs and abilities.

“I liaise closely with each child’s school so they remain involved in their care and also are aware of the progress the child is making through the curriculum.

“I don’t just focus on a child’s education; I also help them with their general wellbeing such as their self-esteem and confidence.”

Helen has been part of the team on Alice Ward since September 2013 and works Monday – Friday during term time.

She added: “I work closely with the team on the ward including the Nurses, Therapy staff and Healthcare Assistants.

“The multi-disciplinary approach means children will stay motivated and engaged in the school work and it really does become an integral part of their rehabilitation.

“I’m delighted the CQC understand the value of children’s education continuing whilst in hospital.”

The recent CQC report that was published following an inspection highlighted Helen and her role on the ward as outstanding practice.

Suzanne Marsden, Alice Ward and Children’s Outpatients Manager, said: “Having Helen as part of the team on the ward is extremely beneficial to the development of our patients.

“Some of our patients, especially if having complex surgery or those who are part of the physiotherapy rehabilitation programme, can be in hospital for a while and Helen ensures they keep on top with their school work and also provides structure to their stay.

“I’m delighted Helen and her work was highlighted by the CQC.”

James Pearson, Assistant Head of Service for TMBSS, said: “The service we provide within the local hospitals of Shropshire is one of the most rewarding yet challenging aspects of the work we do.

“The skillset, imagination and understanding that Helen and other members of the team provide is something that, as a service, we are very proud of.

“Collaboration with the hospital staff, schools and parents is vital to giving young people the care and education they deserve.

“We are extremely pleased that the work of Helen and the team is recognised as outstanding within the CQC report and TMBSS will endeavour to provide the very best support to the young patients at RJAH.”

Picture caption: School teacher Helen Portman (right) with Alice Ward patient Harry Johnson and Healthcare Assistant Jean Blakemore.

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