Quality Outcomes Unit

The Quality Outcomes Department at RJAH requests and obtains a vast amount of patient reported outcome data to determine the outcomes of procedures and interventions. This is commonly collated and obtained through health questionnaires filled out by our patients. 

An example of one of the questionnaires patients fill out is the NHS England nationally reported Patient Reported Outcome Measures (PROMs) that assesses the quality of care delivered to NHS patients from the patients’ perspective for patients undergoing hip and knee replacement surgery. 
 
PROMs provide an important way of measuring outcome and patient experience and show the difference between the health of patients pre- and post-operatively. The data comes from a calculation called the overall score, which is derived from the PROMs questionnaire. Patients fill in the same questionnaire before and after their procedure or treatment to assess their health, with the difference between the scores being used to assess the effectiveness of their care. A post op form also gives the patient an opportunity to feedback on how satisfied they are with the operation. The questionnaire results are used to understand how a condition or form of healthcare intervention affects the day-to-day life of a patient.
 
The team collect data for the following types of surgery:

  • Hip Replacement
  • Knee Replacement
  • Shoulder
  • Elbow
  • Foot and Ankle
  • Hand and Wrist
  • Spine
 
 
Members of the Quality Outcomes Team also dedicate time to speaking to patients and providing support with filling out the questionnaires. They also work closely with consultants to create reports as the data forms part of consultant appraisals.
 

Quality Outcomes Team

 
  • Sammy Davies, Quality Outcomes Manager
  • Stephanie Faulkner, Quality Outcomes Coordinator
  • Janet Morgan, Quality Outcomes Assistant
  • Beth Mackenzie, Quality Outcomes Assistant
Phone Number: 01691 404377
 
Outcomes Information Requests: RJAH.Outcomes@nhs.net
 
Postal Address:
Quality Outcomes Department
The Robert Jones and Agnes Hunt Orthopaedic Hospital
NHS Foundation Trust
Gobowen
Oswestry
SY10 7AG